OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Private and shared SQL of GRA
Incident Report for Web Cloud
Resolved
Un incident est en cours sur le stockage des serveurs SQL privés et mutualisés de GRA. L’accès aux bases de données et fortement ralentit. Nous travaillons à la résolution de cet incident.

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We are facing a storage issue on private and shared SQL at GRA (cluster020 to 24). Access to database are slow or unavailable. We are working on it.

Update(s):

Date: 2017-04-25 15:19:26 UTC
Les serveurs concernés étaient répartit dans des baies qui ont perdu une voie électrique. Les cartes mères de ses serveurs font passer la fréquence des CPU au minimum lorsqu’une alimentation électrique du serveur est coupé. C’est ce qui a provoqué la baisse flagrante des performances observée.

Une intervention du datacenter a rétabli l’alimentation électrique et le service est revenu à la normale.

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The impacted servers were racked in shelves that lost an electrical path. When a power supply comes down the motherboards of those servers set the CPU frequency to a minimum. This is what caused the low performance encountered.

Datacenter team restored the power supply and service came back to normal.

Date: 2017-04-25 15:10:27 UTC
Impacted servers:

db008.sql001.gra.hosting.ovh.net
db009.sql001.gra.hosting.ovh.net
db010.sql001.gra.hosting.ovh.net
db011.sql001.gra.hosting.ovh.net
db012.sql001.gra.hosting.ovh.net
db013.sql001.gra.hosting.ovh.net
db014.sql001.gra.hosting.ovh.net
db015.sql001.gra.hosting.ovh.net
db016.sql001.gra.hosting.ovh.net
db017.sql001.gra.hosting.ovh.net
db018.sql001.gra.hosting.ovh.net
db019.sql001.gra.hosting.ovh.net
db020.sql001.gra.hosting.ovh.net
db021.sql001.gra.hosting.ovh.net
db022.sql001.gra.hosting.ovh.net
db023.sql001.gra.hosting.ovh.net
db024.sql001.gra.hosting.ovh.net
db025.sql001.gra.hosting.ovh.net
db026.sql001.gra.hosting.ovh.net
db027.sql001.gra.hosting.ovh.net
db028.sql001.gra.hosting.ovh.net
db034.sql001.gra.hosting.ovh.net
db035.sql001.gra.hosting.ovh.net
db036.sql001.gra.hosting.ovh.net
db037.sql001.gra.hosting.ovh.net
db045.sql001.gra.hosting.ovh.net
db046.sql001.gra.hosting.ovh.net
privatesql003.sql001.gra.hosting.ovh.net
privatesql003.sql001.gra.hosting.ovh.net
privatesql004.sql001.gra.hosting.ovh.net
privatesql005.sql001.gra.hosting.ovh.net
privatesql006.sql001.gra.hosting.ovh.net
privatesql007.sql001.gra.hosting.ovh.net
privatesql008.sql001.gra.hosting.ovh.net
privatesql009.sql001.gra.hosting.ovh.net
Posted Apr 25, 2017 - 14:40 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).