OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Order on ovh
Incident Report for Customer Service
Resolved
Nous rencontrons actuellement un incident dans le tunnel de commande sur les sites US et CA.
Nous investiguons.

We currently have an issue on the order process on ca.ovh.com and us.ovh.com.
We are investigating.

Update(s):

Date: 2017-06-09 08:16:28 UTC
Bonjour,
L'incident est maintenant terminé. Il semblerait que deux problèmes en cascade soit responsable de l'incident:
- un soucis temporaire sur l'authentification entre des microservices internes
- des requêtes SQL non optimisées ayant entraîné des timeouts importants sur les API de commandes.

Les deux correctifs ont été appliqués.

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Incident is now over, twos differents problems happened:
- temporary issue on microservice authentication between internal microservices.
- SQL queries non optimised which leads to importants timeouts on order APIs

Both fix have been applied
Posted Jun 08, 2017 - 23:41 UTC
This incident affected: Corporate websites || Corporate websites.