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FS#28320 — OSP

Attached to Project— Sites web corporate
Incident
Backend / Core
CLOSED
100%
Following a routine maintenance on a passive firewall of OSP infrastructure, traffic has been cut since 15:20 pm CET.
We investigate on the root cause.
Date:  Thursday, 23 November 2017, 10:18AM
Reason for closing:  Done
Additional comments about closing:  Problem identified in our custom kernel.
Kernel patched and deployed, HA did its job.

We will hardened our staging tests to avoid a similar problem in the future.
Comment by OVH - Monday, 13 November 2017, 16:12PM

We upped the service at 16:05, we are still investigating.


Comment by OVH - Monday, 13 November 2017, 17:19PM

The infrastructure is in a stable state, the incident only impacted the accessibility to the service.
We gathered the logs from the systems and the HA stack in use.
We have several scenarios to test before reactivating this stack.
Then we will operate a possibly service disruptive maintenance during a night in the near future.