OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Order validation / delivery
Incident
Report for Customer Service
Resolved
We have identified an issue regarding Order validation and delivery. Orders paid between 12:35 UTC+1 and 15:00 UTC+1 are impacted and can experience:
- services not delivered while they are marked as delivered
- customer balances not correctly updated
We are working on resolving the issue.
Update(s):
Date: 2019-03-02 14:20:29 UTC
All stacked invoices from yesterday have been properly processed.
Date: 2019-03-01 22:17:16 UTC
All orders are now being delivered.
The invoicing chain is now fully operational.
Invoice production has resumed.
We are now waiting for the completion of the tasks being processed to close the incident.
Date: 2019-03-01 20:15:13 UTC
Orders for automatic or manual renew, or debt payments are well processed.
However, we still encounter delivery problems on service creation orders, the root cause has been identified and fixed.
After identifying these, we will restart the impacted orders
Date: 2019-03-01 16:29:05 UTC
We were able to safely restart the delivery process on the European Information System.
Date: 2019-03-01 16:21:06 UTC
We were able to safely restart the delivery process on the Canadian Information System.
- services not delivered while they are marked as delivered
- customer balances not correctly updated
We are working on resolving the issue.
Update(s):
Date: 2019-03-02 14:20:29 UTC
All stacked invoices from yesterday have been properly processed.
Date: 2019-03-01 22:17:16 UTC
All orders are now being delivered.
The invoicing chain is now fully operational.
Invoice production has resumed.
We are now waiting for the completion of the tasks being processed to close the incident.
Date: 2019-03-01 20:15:13 UTC
Orders for automatic or manual renew, or debt payments are well processed.
However, we still encounter delivery problems on service creation orders, the root cause has been identified and fixed.
After identifying these, we will restart the impacted orders
Date: 2019-03-01 16:29:05 UTC
We were able to safely restart the delivery process on the European Information System.
Date: 2019-03-01 16:21:06 UTC
We were able to safely restart the delivery process on the Canadian Information System.
This incident affected: Corporate websites || Corporate websites.