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FS#37472 — Rbx2 Network

Attached to Project— Dedicated Cloud
Incident
Rbx2c
CLOSED
100%
As you might have noticed, we had packet losses and flaps during the night yesterday and early this morning in RBX2*.
We apologize for the undesirable effects this situation has on your services and business. We understand how this
affects you, and we are doing our best to locate the root cause.

We will update this task once we have additional information


Date:  Friday, 15 March 2019, 11:52AM
Reason for closing:  Done
Comment by OVH - Thursday, 14 March 2019, 20:12PM

There is no impact since this morning. We are still progressing on identifying the cause (a number of network devices are generating abnormal traffic).
As the issue is not permanent, we do not have enough data to troubleshoot finely. Our teams are mobilized to collect data and take action when the issue will occur again.


Comment by OVH - Thursday, 14 March 2019, 23:57PM

We have identified a potential cause. We are trying to reproduce the issue to confirm it. A limited impact can be felt.


Comment by OVH - Friday, 15 March 2019, 00:34AM

We are able to reproduce the issue and we have defined the process to mitigate the impact.
Root cause is still being under investigation.


Comment by OVH - Friday, 15 March 2019, 11:52AM

We identify the rootcause and fix in real time.
A post-mortem was opened to prevent it from happening again.