rssLink RSS for all categories
 
icon_blue
icon_green
icon_green
icon_orange
icon_red
icon_green
icon_green
icon_orange
icon_red
icon_red
icon_green
icon_green
icon_green
icon_red
icon_orange
icon_green
icon_green
icon_blue
icon_red
icon_orange
icon_green
icon_red
icon_red
icon_blue
icon_orange
icon_green
icon_green
icon_red
icon_green
icon_blue
icon_green
icon_green
 

FS#37860 — VPS 2016 - GRA - host781923

Attached to Project— VPS
Incident
Stockage
CLOSED
100%
• Incident summary / Résumé de l'incident : Incident - Host down, ongoing investigation
• Start time / Heure de début : 04/04/19 15:04 UTC
• Impact / Périmètre affecté : Instances
• Impact type / Type d'impact : Downtime
• Estimated time to recovery / Temps de résolution estimé :
• Actions undertaken / Actions entreprises : Reboot host
• Affected hosts / Hôtes affectés :
================================================================================
host781923
================================================================================

• Affected instances / Instances affectées :
================================================================================
vps197402
vps198663
vps199689
vps200620
vps203589
vps203902
vps205210
vps206832
vps204976
vps209984
vps209995
vps210197
vps210059
vps210823
vps210179
vps213949
vps218256
vps221132
vps221181
vps221951
vps222320
vps222622
vps224107
vps227302
vps231185
vps231414
vps232826
vps235866
vps237613
vps237829
vps238470
vps239613
vps237587
vps240473
vps196417
vps211118
vps228490
vps229490
vps263119
vps263139
vps263228
vps263371
vps263431
vps263493
vps262974
vps210694
vps262952
vps284162
vps234932
vps296889
vps297433
vps262964
vps301521
vps296233
vps294759
vps287266
vps226473
vps229119
vps205720
vps209259
vps224335
vps297447
vps282962
================================================================================

Date:  Monday, 15 April 2019, 20:07PM
Reason for closing:  Done
Comment by OVH - Thursday, 04 April 2019, 20:00PM

We are facing a hardware disk issue. The team working on to recover data for all instances.


Comment by OVH - Monday, 08 April 2019, 18:02PM

We tried to recover the data of the disks, without any success.

We are now checking the possibility to restore the instances based on the last infrastructure backup we have.

——————

Nous avons tenté de récupérer les données des disques des instances impactées, en vain.

Nous étudions maintenant la possibilité de restaurer les instances avec le dernier backup d’infrastructure disponible.