OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Fiber out of service
Incident Report for Network & Infrastructure
Resolved
FR :

Bonjour,
Nous avons un dysfonctionnement de fibre d'un routeur entre bhs1 et chi et , nous cherchons si c'est physique ou un problème software.
Nous investiguons.

EN :

Hello,
We have some difficulties fiber on router between bhs1 and chi we are looking for a physical problem or a software problem.
We're investigating.

Update(s):

Date: 2020-07-10 09:02:13 UTC
The 3 fibers are now up since 7:39 GMT+2. Fibercut cut was due to a fire at 7km from our datacenter in Beauharnois.

Date: 2020-07-09 21:19:09 UTC
First pair is now up.
BHS<>CHI direct circuits UP
BHS<>TOR direct circuits UP

Repair always ongoing

Date: 2020-07-09 16:49:06 UTC
Repair always ongoing.
ETR is 14h Montreal Time

Date: 2020-07-09 03:11:13 UTC
the root cause of the fibercuts is a fire that burned the conduit. Our provider is on site and wait for the go from the power company to access the conduit and run a new cable.

Final ETR is still to be provided.

Date: 2020-07-08 21:56:07 UTC
Fibercut has been confirmed at 7km from BHS datacenter.

Fiber team is working to repair the damaged cable.

ETA for now is 21h00 Montreal Time.

Date: 2020-07-08 20:36:12 UTC
We currently have a fiber cut on this circuit.
1 - pair is down

2 - other pairs are affecting too on the same conduit.

Check before repair...

Date: 2020-07-08 15:51:17 UTC
We have an incident on the OPTICAL Network that affects 3 pairs of darkfiber

BHS<>NWK circuits are on the protection path
BHS<>CHI direct circuits are down, traffic to Chicago is going through Newark and Ashburn
BHS<>TOR direct circuits are down, traffic to Toronto is going through Newark
BHS<>MTL circuits are on the protection path.
Posted Jul 08, 2020 - 14:58 UTC