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FS#46546 — Hosting-Reseller - API

Attached to Project— Web Hosting / CloudDB
Incident
Hosting-Reseller
In progress
90%
Start time: Fri Sep 07 2020 14:50:00 AM Europe/Paris
Severity level : Minor
User impact : Slowdown on API calls
Technical impact (DC/geographical area) : GRA5
Root cause : API Calls
Scope of impact : New order mostly impact, others calls could be delayed
Time resolution : Unknown ETA
Current status : open
On-going actions : Clean on api database, and task scheduler.
Workaround : NA


Intervention in progress on API and tasks management on Hosting-Reseller.

Some calls could be delayed (install, upsize...)

Comment by OVH - Friday, 11 September 2020, 19:05PM

We keep periodic tasks disable, some recent new order could be delayed for a few time.


Comment by OVH - Tuesday, 15 September 2020, 16:33PM

API is now at nominal point.

Some existing task are still pending, we working on it.

New tasks will not affected.


Comment by OVH - Thursday, 17 September 2020, 16:24PM

Dear Customers,

Some existing tasks are still pending, we are working on it.

New tasks will not be affected.


Comment by OVH - Wednesday, 23 September 2020, 14:10PM

All task has been fixed, we keep working on stabilized the infra