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FS#46697 — Webhosting statistics

Attached to Project— Web Hosting / CloudDB
Incident
All web clusters
In progress
60%
Dear Customers,

Please note the webhosting statistics display might be degraded.

Following all the necessary information.

Start time: Mon Sep 14 2020 09:00:00 Europe/Paris
Severity level : Minor
User impact : Web requests statistics could be missing
Technical impact (DC/geographical area) : All clusters
Root cause : Log file rotation

Thank you for your understanding

OVHcloud Technical team
Comment by OVH - Tuesday, 15 September 2020, 11:21AM

Dear customers,

We are currently deploying a fix on all webhosting clusters.

Regards
OVHcloud Technical team


Comment by OVH - Wednesday, 16 September 2020, 09:34AM

Dear customers,

The fix is deployed and mitigates the log files rotation issue.

We are still working on this case.

Regards
OVHcloud Technical team


Comment by OVH - Friday, 18 September 2020, 09:07AM

Dear customers,

We are still working on this case to determine if we can properly repair the web statistics.

Regards
OVHcloud Technical team