OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Webhosting statistics
Incident
Report for Web Cloud
Resolved
Dear Customers,
Please note the webhosting statistics display might be degraded.
Following all the necessary information.
Start time: Mon Sep 14 2020 09:00:00 Europe/Paris
Severity level : Minor
User impact : Web requests statistics could be missing
Technical impact (DC/geographical area) : All clusters
Root cause : Log file rotation
Thank you for your understanding
OVHcloud Technical team
Update(s):
Date: 2020-10-03 21:38:21 UTC
Incident is now closed
Date: 2020-09-30 15:08:52 UTC
Dear customers,
We are still working on this case.
You can ask support if you need your September logs and statistics repaired.
Regards
OVHcloud Technical team
Date: 2020-09-18 07:07:49 UTC
Dear customers,
We are still working on this case to determine if we can properly repair the web statistics.
Regards
OVHcloud Technical team
Date: 2020-09-16 07:34:51 UTC
Dear customers,
The fix is deployed and mitigates the log files rotation issue.
We are still working on this case.
Regards
OVHcloud Technical team
Date: 2020-09-15 09:21:23 UTC
Dear customers,
We are currently deploying a fix on all webhosting clusters.
Regards
OVHcloud Technical team
Please note the webhosting statistics display might be degraded.
Following all the necessary information.
Start time: Mon Sep 14 2020 09:00:00 Europe/Paris
Severity level : Minor
User impact : Web requests statistics could be missing
Technical impact (DC/geographical area) : All clusters
Root cause : Log file rotation
Thank you for your understanding
OVHcloud Technical team
Update(s):
Date: 2020-10-03 21:38:21 UTC
Incident is now closed
Date: 2020-09-30 15:08:52 UTC
Dear customers,
We are still working on this case.
You can ask support if you need your September logs and statistics repaired.
Regards
OVHcloud Technical team
Date: 2020-09-18 07:07:49 UTC
Dear customers,
We are still working on this case to determine if we can properly repair the web statistics.
Regards
OVHcloud Technical team
Date: 2020-09-16 07:34:51 UTC
Dear customers,
The fix is deployed and mitigates the log files rotation issue.
We are still working on this case.
Regards
OVHcloud Technical team
Date: 2020-09-15 09:21:23 UTC
Dear customers,
We are currently deploying a fix on all webhosting clusters.
Regards
OVHcloud Technical team
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).