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FS#47469 — vRack issue - GRA

Attached to Project— Cloud
Incident
cloud
CLOSED
100%
Since 8:55, a network issue occured and impacted several services (high error rates) :
- Emails/Exchange
- Load Balancing
- Web Hosting
- CloudDB & Webhosting Databases
- Enterprise Database
- Metrics
- PCI: new tasks creations & GRAx vRack
- OVH management services
Date:  Saturday, 31 October 2020, 15:38PM
Reason for closing:  Done
Comment by OVH - Saturday, 31 October 2020, 10:48AM

We isolated the suspected component at 10:07.

Most of the services are back up & running (error rates back to normal):

- Emails/Exchange
- Load Balancing
- Web Hosting
- CloudDB & Webhosting Databases - Connectivity back to normal at 10:05
- Enterprise Database - Unsuccessful Backup process will be restarted - Connectivity back to normal at 10:05
- Metrics
- PCI: new tasks creations & GRAx vRack
- OVH management services

We are still monitoring closely those services


Comment by OVH - Saturday, 31 October 2020, 11:11AM

From now, we are evaluating impacts and diagnosing the root cause
We will update you with additional explanations later in the day


Comment by OVH - Saturday, 31 October 2020, 12:38PM

Root cause investigation still in progress


Comment by OVH - Saturday, 31 October 2020, 15:37PM

Cause identified and fully fixed.
The incident was due to a network device which crashed.
We continue to monitor the situation and related impacts.