OVHcloud Public Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
vRack issue - GRA
Incident Report for Public Cloud
Resolved
Since 8:55, a network issue occured and impacted several services (high error rates) :
- Emails/Exchange
- Load Balancing
- Web Hosting
- CloudDB & Webhosting Databases
- Enterprise Database
- Metrics
- PCI: new tasks creations & GRAx vRack
- OVH management services

Update(s):

Date: 2020-10-31 14:37:50 UTC
Cause identified and fully fixed.
The incident was due to a network device which crashed.
We continue to monitor the situation and related impacts.

Date: 2020-10-31 11:38:31 UTC
Root cause investigation still in progress

Date: 2020-10-31 10:11:28 UTC
From now, we are evaluating impacts and diagnosing the root cause
We will update you with additional explanations later in the day

Date: 2020-10-31 09:48:11 UTC
We isolated the suspected component at 10:07.

Most of the services are back up & running (error rates back to normal):

- Emails/Exchange
- Load Balancing
- Web Hosting
- CloudDB & Webhosting Databases - Connectivity back to normal at 10:05
- Enterprise Database - Unsuccessful Backup process will be restarted - Connectivity back to normal at 10:05
- Metrics
- PCI: new tasks creations & GRAx vRack
- OVH management services

We are still monitoring closely those services
Posted Oct 31, 2020 - 09:38 UTC