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FS#47759 — Network connectivity issue on SBG

Attached to Project— Network and racks
Incident
Strasbourg
CLOSED
100%
We are currently experiencing a network issue on SBG

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Nous avons actuellement un incident réseau sur SBG
Date:  Friday, 20 November 2020, 02:21AM
Reason for closing:  Done
Additional comments about closing:  router is back in prodution

Le routeur est de nouveau en production
Comment by OVH - Thursday, 19 November 2020, 00:48AM

We are rerouting the trafic to another path and start to recover some services

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Nous reroutons le trafic et commençons a récupérer des services


Comment by OVH - Thursday, 19 November 2020, 01:08AM

A suspected device has been isolated

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Un équipement suspect a été isolé


Comment by OVH - Thursday, 19 November 2020, 01:46AM

Connectivity is back to normal since 1:07 am CET

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La connectivité est revenue à la normale depuis 1:07 am CET


Comment by OVH - Thursday, 19 November 2020, 02:32AM

We analyse the causes of the incident and continue to monitor the situation

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Nous analysons les causes de l'incident et continuons de superviser la situation


Comment by OVH - Friday, 20 November 2020, 00:17AM

We checked with the manufacturer and changed a linecard. The switch is currently isolated but we will put it back in production in 1 hour (11:59 UTC)

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Nous avons contacté l'équipementier et nous avons donc changé une linecard ayant une anomalie hardware. Nous allons remmettre le switch en production d'ici 1h (11:59 UTC)


Comment by OVH - Friday, 20 November 2020, 01:13AM

we are starting the maintenance to put back the router in production

nous commencons la maintenance pour remettre le routeur en production


Comment by OVH - Friday, 20 November 2020, 01:58AM

all interfaces are UP, we are waiting to validate the stability and then put back all traffic on it

toutes les interfaces sont maintenant connectées, nous attendons quelques minutes afin de valider la stabilité du routeur avant de remettre du trafic dessus


Comment by OVH - Friday, 20 November 2020, 02:20AM

We put back the traffic on the router and everything is ok

Ncous avons remis tout le trafic sur le routeur et tout est ok