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FS#48566 — Cloudweb offers

Attached to Project— Web Hosting / CloudDB
Incident
Cluster024
CLOSED
100%
Dear Customers,

A hardware fault is causing the service for cloudweb hosts to be partially degraded.
We are working to resolve the issue.

Following all the necessary information:

Start time: Fri Jan 15 2021 20:00 Europe/Paris
Severity level : Medium
User impact : Hosted websites temporary unavailable
Technical impact (DC/geographical area) : GRA3
Scope of impact : A few offers on cluster024 (see below)
Workaround : None

List of impacted servers :
webc1477.cluster024.gra.hosting.ovh.net
webc1491.cluster024.gra.hosting.ovh.net
webc1495.cluster024.gra.hosting.ovh.net
webc1680.cluster024.gra.hosting.ovh.net
webc1703.cluster024.gra.hosting.ovh.net
webc2166.cluster024.gra.hosting.ovh.net
webc333.cluster024.gra.hosting.ovh.net
webc365.cluster024.gra.hosting.ovh.net
webc378.cluster024.gra.hosting.ovh.net
webc456.cluster024.gra.hosting.ovh.net
webc457.cluster024.gra.hosting.ovh.net
webc458.cluster024.gra.hosting.ovh.net
webc460.cluster024.gra.hosting.ovh.net

Thank you for your understanding

OVHcloud Technical team
Date:  Saturday, 16 January 2021, 09:52AM
Reason for closing:  Done
Comment by OVH - Friday, 15 January 2021, 20:33PM

Hardware problem has been resolved, most hosts are back up, but a few are still experiencing ongoing problems.
We are working to resolve the situation.