Please note that there is an ongoing incident on storage equipment filerz666 and filerz667 on web hosting cluster51 for bhs.
We are currently investigating and working to resolve the situation.
Following all the necessary information:
Start time: Tuesday Jan 19 2021 22:27 America/Montreal
Severity level : Major
User impact : Service Degraded
Technical impact (DC/geographical area) : BHS
Root cause : Storage Issues (investigating)
Thank you for your understanding.
Update(s):
Date: 2021-01-20 06:51:24 UTC Filerz have been restored, service is now available.
Thank you for your patience
Date: 2021-01-20 06:41:48 UTC The service has been restored, filerz are back up.
We are monitoring the situation closely, but service is now available.
Date: 2021-01-20 04:36:17 UTC Update: Situation still ongoing. We believe we have identified the problem and are working to resolve it.
Thank you for your understanding
Posted Jan 20, 2021 - 04:05 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).