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FS#48997 — Dallas POP connectivity issue

Attached to Project— Network and racks
Incident
Backbone US
CLOSED
100%
Dallas POP connectivity issue
Ongoing investigations.
Date:  Thursday, 18 February 2021, 14:24PM
Reason for closing:  Done
Additional comments about closing:  All service restored
Comment by OVH - Thursday, 11 February 2021, 15:08PM

Escalation ongoing with the provider.


Comment by OVH - Thursday, 11 February 2021, 15:44PM

Ongoing event in Dallas, a failed cooling system impact our POP services.
Provider field operations team is engaged.


Comment by OVH - Thursday, 11 February 2021, 16:28PM

Provider operations continues on-site to restore service.
Weather conditions in the area are extending resolution time.


Comment by OVH - Thursday, 11 February 2021, 18:07PM

Services are gradually being restored.
Field operations are still ongoing.