Please note the major incident on web hosting GRA clusters
Following all the necessary information.
Start time: Tue Mar 23 2021 17:50 Europe/Paris
Severity level : Major
User impact : Hosted websites unavailable (error 503), cron execution delayed, web logs unavailable
Technical impact (DC/geographical area) : GRA1, GRA2, GRA3
Root cause : Network issue
Scope of impact : All offers
Time resolution : < Unknown
Current status : open
Thank you for your understanding
OVHcloud Technical team
The incident is related to this main task: https//travaux.ovh.net/?do=details&id=49648
Update(s):
Date: 2021-03-23 19:10:39 UTC End of incident at 20:05 Europe/Paris
Date: 2021-03-23 18:46:48 UTC Web logs are available on cluster021.
Remaining websites are starting to be available again
Date: 2021-03-23 18:33:06 UTC The incident is related to this main task: https//travaux.ovh.net/?do=details&id=49648
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L'incident est lié à cette tâche principale : https//travaux.ovh.net/?do=details&id=49648
Date: 2021-03-23 18:28:34 UTC Incident still in progress.
We are working on it.
Date: 2021-03-23 17:36:23 UTC Web logs are not available on cluster021.
We are working on it
Date: 2021-03-23 17:28:37 UTC Websites using theses filerz :