OVHcloud Web Hosting Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All clusters in GRA region
Incident Report for Web Cloud
Resolved
Dear Customers,

Please note the major incident on web hosting GRA clusters

Following all the necessary information.


Start time: Tue Mar 23 2021 17:50 Europe/Paris
Severity level : Major
User impact : Hosted websites unavailable (error 503), cron execution delayed, web logs unavailable
Technical impact (DC/geographical area) : GRA1, GRA2, GRA3
Root cause : Network issue
Scope of impact : All offers
Time resolution : < Unknown
Current status : open

Thank you for your understanding

OVHcloud Technical team

The incident is related to this main task: https//travaux.ovh.net/?do=details&id=49648

Update(s):

Date: 2021-03-23 19:10:39 UTC
End of incident at 20:05 Europe/Paris

Date: 2021-03-23 18:46:48 UTC
Web logs are available on cluster021.
Remaining websites are starting to be available again

Date: 2021-03-23 18:33:06 UTC
The incident is related to this main task: https//travaux.ovh.net/?do=details&id=49648
-----------
L'incident est lié à cette tâche principale : https//travaux.ovh.net/?do=details&id=49648

Date: 2021-03-23 18:28:34 UTC
Incident still in progress.
We are working on it.

Date: 2021-03-23 17:36:23 UTC
Web logs are not available on cluster021.
We are working on it

Date: 2021-03-23 17:28:37 UTC
Websites using theses filerz :

filerz858.cluster003.gra.hosting.ovh.net
filerz861.cluster003.gra.hosting.ovh.net
filerz866.cluster003.gra.hosting.ovh.net
filerz872.cluster003.gra.hosting.ovh.net
filerz874.cluster003.gra.hosting.ovh.net
filerz881.cluster003.gra.hosting.ovh.net
filerz888.cluster003.gra.hosting.ovh.net
filerz898.cluster003.gra.hosting.ovh.net
filerz906.cluster003.gra.hosting.ovh.net
filerz727.cluster006.gra.hosting.ovh.net
filerz735.cluster006.gra.hosting.ovh.net
filerz736.cluster006.gra.hosting.ovh.net
filerz739.cluster006.gra.hosting.ovh.net
filerz745.cluster006.gra.hosting.ovh.net
filerz751.cluster006.gra.hosting.ovh.net
filerz754.cluster006.gra.hosting.ovh.net
filerz761.cluster006.gra.hosting.ovh.net
filerz769.cluster006.gra.hosting.ovh.net
filerz771.cluster006.gra.hosting.ovh.net
filerz773.cluster006.gra.hosting.ovh.net
filerz774.cluster006.gra.hosting.ovh.net
filerz31.cluster020.gra.hosting.ovh.net
filerz706.cluster020.gra.hosting.ovh.net
filerz1017.cluster023.gra.hosting.ovh.net
filerz701.cluster026.gra.hosting.ovh.net
filerz709.cluster028.gra.hosting.ovh.net
filerz957.cluster029.gra.hosting.ovh.net
filerz1024.cluster030.gra.hosting.ovh.net
filerz1031.cluster030.gra.hosting.ovh.net
filerz1034.cluster030.gra.hosting.ovh.net

are still unreachable.

We are working on it.

Date: 2021-03-23 17:14:41 UTC
Most of the websites are starting to be available again
Posted Mar 23, 2021 - 17:06 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).