Please note the major incident on web hosting GRA2 clusters
Following all the necessary information.
Start time: Wed Mar 31 2021 12:10 Europe/Paris
Severity level : Major
User impact : Hosted websites unavailable (error 503), cron execution delayed, web logs unavailable
Technical impact (DC/geographical area) : GRA2
Root cause : Network issue
Scope of impact : All offers
Time resolution : expected at 13h15.
Current status : open
Thank you for your understanding
OVHcloud Technical team
Update(s):
Date: 2021-03-31 11:21:29 UTC GRA2 is now fully available.
Date: 2021-03-31 11:10:28 UTC Network trafic is back to normal, websites are available again.
Date: 2021-03-31 11:00:33 UTC We've identified the root cause. A network configuration update caused the trafic to be blocked in some conditions. Our network team is working to identify a workaround.
Posted Mar 31, 2021 - 10:19 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster002, Cluster003, Cluster006, Cluster007, Cluster011, Cluster012, Cluster013, Cluster014, Cluster015, Cluster017, Cluster020, Cluster021, Cluster023, Cluster024, Cluster025, Cluster026, Cluster027, Cluster028, Cluster029, Cluster030, Cluster031).