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FS#50121 — Volume attach/detach issues

Attached to Project— Kubernetes
Incident
Backend / Core
In progress
90%
We are currently experiencing issues with volume attachment/detachment on [EDITED] all regions.

This can cause the following errors in Managed Kubernetes cluster events:
"Unable to attach or mount volumes: [...]: timed out waiting for the condition
"failed to detach within the alloted time"
"failed to be attached within the alloted time"

Cluster deletion/reset and node deletion may be impacted as well, as volume detachment operations may be required.
Comment by OVH - Thursday, 06 May 2021, 10:14AM

The Public Cloud team is currently working on these volume issues to, at least, decrease the number of occurrences of this behavior.

The resolution process is not on our side, so we don't have any ETA to share with you at the moment.
We will keep you in touch as soon as possible.


Comment by OVH - Friday, 28 May 2021, 13:28PM

The occurrence rate of volume attachment/detachment issues has been reduced by 95%. We are still working with Public Cloud to identify and fix the last edge cases.


Comment by OVH - Thursday, 03 June 2021, 16:00PM

For your information, we are still working with the Public Cloud team to identify and fix the last edge cases.
We will keep this Travaux task up to date as soon as possible.
Do not hesitate to contact us if you are impacted by these issues.


Comment by OVH - Thursday, 03 June 2021, 16:20PM

We are still working on the last edge cases.


Comment by OVH - Wednesday, 09 June 2021, 14:20PM

The volume attachment/detachment issues mainly occur on GRA7 region, but can also occur on other regions. The travaux title and description have been edited accordingly.