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FS#53588 — PCI/VPS - Openstack APIs

Attached to Project— Cloud
Incident
cloud
CLOSED
100%
--- English (French below) ---

We are experiencing issues with all OpenStack API calls which is affecting all regions (PCI and VPS).

Operations such as reboot, KVM console and more are impacted. Furthermore, VPS deliveries are blocked until the issue is resolved.

VPS and Public Cloud instances which are running are not impacted and should be running as normal.

This is related to an SSL verification issue and our teams are mobilised to resolve the issue as soon as possible.


--- French ---

Nous éprouvons actuellement des difficultés avec tout les appels API d'OpenStack, ce qui affecte toutes les régions (PCI et VPS).

Les actions tels que le redémarrage, démarrer une console KVM et plus sont impactés. De plus, la livraison des VPS sera bloquée jusqu'à ce que ce problème soit résolu.

Les instances VPS et Public Cloud qui sont actuellement en cours d'exécution ne sont pas touchés et continueront de fonctionner à la normale.

Cette difficulté est liée à la vérification d'un certificat SSL racine et nos équipes sont mobilisées afin de régler ce problème le plus tôt possible.

Date:  Friday, 01 October 2021, 14:49PM
Reason for closing:  Done
Additional comments about closing:  Resolved as of Thursday, 30 September 2021, 23:17PM
Comment by OVH - Thursday, 30 September 2021, 16:46PM

OpenStack APIs are recovering. We are monitoring the situation.


Comment by OVH - Thursday, 30 September 2021, 17:13PM

We experience a small number of OpenStack API calls failing. The team is checking.


Comment by OVH - Thursday, 30 September 2021, 18:05PM

Affected regions which may still see low number of API errors:

- UK1
- DE1
- WAW1
- GRA 1,3,5,7,11
- SBG 5,6
- BHS 1,3,5
- SGP 1,2
- SYD 1,2


Comment by OVH - Thursday, 30 September 2021, 18:17PM

SYD2 - Resolved
SGP2 - Resolved


Comment by OVH - Thursday, 30 September 2021, 19:02PM

SYD1 - Resolved


Comment by OVH - Thursday, 30 September 2021, 19:11PM

SGP1 - Resolved


Comment by OVH - Thursday, 30 September 2021, 20:18PM

UK1 - Resolved


Comment by OVH - Thursday, 30 September 2021, 21:45PM

WAW1 - Resolved


Comment by OVH - Thursday, 30 September 2021, 21:46PM

GRA 1,3,5,7,11 - Resolved


Comment by OVH - Thursday, 30 September 2021, 22:14PM

BHS 1,3,5 - Resolved


Comment by OVH - Thursday, 30 September 2021, 23:17PM

SBG 5,6 - Resolved