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FS#7221 — vss-2-6k

Attached to Project— Reseau Internet et Baies
Incident
Tout le réseau
CLOSED
100%
La carte 4 plante
4 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX
Date:  Tuesday, 11 September 2012, 12:45PM
Reason for closing:  Done
Comment by OVH - Sunday, 26 August 2012, 15:11PM

Aug 26 14:54:25 vss-2-6k.fr.eu 151891: Aug 26 13:54:00 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)

Aug 26 14:56:00 vss-2-6k.fr.eu 151893: Aug 26 12:55:35.946: %SYS-DFC4-5-RESTART: System restarted --
Aug 26 14:56:08 vss-2-6k.fr.eu 151894: Aug 26 13:55:41 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Aug 26 14:56:47 vss-2-6k.fr.eu 151895: Aug 26 13:56:22 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 14:56:47 vss-2-6k.fr.eu 151896: Aug 26 13:56:22 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 14:56:49 vss-2-6k.fr.eu 151897: Aug 26 13:56:22 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)


Aug 26 14:58:27 vss-2-6k.fr.eu 151898: Aug 26 12:58:02.843: %SYS-DFC4-5-RESTART: System restarted --
Aug 26 14:58:33 vss-2-6k.fr.eu 151899: Aug 26 13:58:08 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Aug 26 14:59:17 vss-2-6k.fr.eu 151900: Aug 26 13:58:51 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 14:59:17 vss-2-6k.fr.eu 151901: Aug 26 13:58:51 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 14:59:18 vss-2-6k.fr.eu 151902: Aug 26 13:58:51 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)
Aug 26 15:01:04 vss-2-6k.fr.eu 151903: Aug 26 14:00:37 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Aug 26 15:01:04 vss-2-6k.fr.eu 151904: Aug 26 13:00:30.900: %SYS-DFC4-5-RESTART: System restarted --
Aug 26 15:01:49 vss-2-6k.fr.eu 151905: Aug 26 14:01:24 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 15:01:49 vss-2-6k.fr.eu 151906: Aug 26 14:01:24 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 15:01:50 vss-2-6k.fr.eu 151907: Aug 26 14:01:24 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)


Aug 26 15:03:28 vss-2-6k.fr.eu 151908: Aug 26 14:03:03 GMT: %OIR-SP-6-REMCARD: Card removed from slot 4, interfaces disabled
Aug 26 15:05:02 vss-2-6k.fr.eu 151916: Aug 26 13:04:38.914: %SYS-DFC4-5-RESTART: System restarted --
Aug 26 15:05:12 vss-2-6k.fr.eu 151917: Aug 26 14:04:44 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Aug 26 15:05:54 vss-2-6k.fr.eu 151920: Aug 26 14:05:28 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 15:05:54 vss-2-6k.fr.eu 151921: Aug 26 14:05:28 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 15:05:54 vss-2-6k.fr.eu 151922: Aug 26 14:05:28 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)



Aug 26 15:07:31 vss-2-6k.fr.eu 151926: Aug 26 13:07:07.060: %SYS-DFC4-5-RESTART: System restarted --

Aug 26 15:07:40 vss-2-6k.fr.eu 151928: Aug 26 14:07:12 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Aug 26 15:08:16 vss-2-6k.fr.eu 151929: Aug 26 14:07:50 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 15:08:16 vss-2-6k.fr.eu 151930: Aug 26 14:07:50 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 15:08:18 vss-2-6k.fr.eu 151931: Aug 26 14:07:50 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)


Comment by OVH - Sunday, 26 August 2012, 15:14PM

Aug 26 15:13:35 vss-2-6k.fr.eu 151949: Aug 26 14:13:09 GMT: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception. Errcode =
Aug 26 15:13:35 vss-2-6k.fr.eu 151950: Aug 26 14:13:09 GMT: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'Off (Module Reset due to exception or user request)'
Aug 26 15:13:35 vss-2-6k.fr.eu 151951: .Aug 26 14:13:09 GMT: %XDR-6-XDRIPCNOTIFY: Message not sent to slot 4/0 (4) because of IPC error queue flush. Disabling linecard. (Expected during linecard OIR or system reloads)
Aug 26 15:13:37 vss-2-6k.fr.eu 151952: Aug 26 14:13:09 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)
Aug 26 15:13:47 vss-2-6k.fr.eu 151953: Aug 26 14:13:20 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (admin request)

elle est morte. on la coupe electriquement puis on cherche
un spare.


Comment by OVH - Sunday, 26 August 2012, 15:51PM

Nous allons récupérer la carte 8 du vss-2b (routeur de backup) pour l'insérer à la place de la carte 4 du vss-2 qui est défectueuse.


Comment by OVH - Sunday, 26 August 2012, 16:11PM

La carte est remplacée.


Comment by OVH - Sunday, 26 August 2012, 17:11PM

Nous constatons toujours des anomalies sur les réseaux routés par vss-2-6k. Nous recherchons l'origine du problème.


Comment by OVH - Sunday, 26 August 2012, 17:27PM

Nous constatons des problèmes de ping sur les réseaux connectés à la carte remplacée ainsi que du loss sur les autres réseaux. Nous nous préparons à redémarrer le chassis entièrement.


Comment by OVH - Sunday, 26 August 2012, 17:35PM

Nous redémarrons le chassis.


Comment by OVH - Sunday, 26 August 2012, 18:33PM

donc on a progressivement perdu 3 cartes sur
le routeur. l'une après l'autre durant 2H.
c'est très rare et ça explique qu'il y a des
impacts durant 2H30

donc
la carte 4 morte
la carte 6 morte
la carte 8 morte

ça fait beaucoup.

on a coupé vss-2b-6k. on tourne sur vss-2-6k.
on regarde pour récupérer les cartes spares
en attendant d'en recevoir.


Comment by OVH - Sunday, 26 August 2012, 19:42PM

le routeur est stable.

en tout nous avons eu pas mal de petites coupures
durant 2h30 environ. le temps qu'on trouve les cartes
qui ne sont pas bonnes et qu'on les retire.